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Answer in bound calls; on average 300 400 calls per day Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed. Act as a back up for interpreters; interpreting calls Ensure quality of phone lines and connection between all parties Complete operator reports using Adminica system to ensure all problems are notated for futu
Posted 4 days ago
The Senior Account Coordinator will maintain responsibility for administrative sales tasks as well as coordinating sales projects in order to exceed client expectations. This role will manage client complaints, billing inquiries, in addition to many other day to day operations related tasks. Essential Duties + Responsibilities Log and Manage all client complaints, corrective actions and maintain i
Posted 5 days ago
Answers incoming calls from and responds to customer requests, internal and external staff. Accurately and promptly enters orders/information in the CRT system and all other related programs. Relay results to all of our customers. Troubleshoot when results are not available. Properly fill out occurrence reports and submit them in a timely manner. Works efficiently within the team environment of th
Posted 4 days ago
Be a part of something bigger, and join our team as a Medical Scheduling Specialist and help transform lives through remarkable customer service. As a Scheduling Specialist, you will be the first point of contact for patients and referring professionals answering phones, scheduling appointments, and managing faxes. This position will work from 8am to 5pm with some early mornings included. CDI deli
Posted 24 days ago
The Liaison is responsible for ensuring that operations has an appropriate volume of interpreters and operators available to maintain efficient response times in alignment with customer volume. Responsible for relaying communications between groups of operators and interpreters to ensure client satisfaction. The desired impact of the Liaison department is to ensure quick connection times for custo
Posted 24 days ago
Primary Responsibility Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. Essential Functions Responds to all customer inquiries and complaints concerning work orders, shipments, inventory
Posted 1 day ago
McKinsey & Company
- Boston, MA / Cleveland, OH / Dallas, TX / 16 more...
Qualifications Master's degree 5 10+ years of experience leading a call center or a collection of call centers or customer care related consulting Experience in digital customer care technologies, knowledge management, network design, and process improvement efforts a big plus Industry expertise preferred in Banking, Insurance, Financial Services, High Tech, Media, Telecom, Retail/Consumer, Health
Posted 27 days ago
Our customer base is growing rapidly and this Senior full stack Developer will help Adobe scale through technical solutions and revolutionize Adobe.com's messaging technology platform chat, messaging, social and forums. (Live Person, Lithium, Jive, Lithium, Sprout Social) Translate business strategy, business goals and business processes into a technical IT solution. Collaborate with various cross
Posted Today
Guitar Center Stores, Inc.
- San Marcos, CA / Westlake Village, CA / Palmdale, CA / 36 more...
OF THE JOB The purpose of this job is to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory. RESPONSIBILITIES/DUTIES Provide sales guidance to associates on the sales floor Manage customer interaction maintain a strong individual sales presence by assis
Posted 24 days ago
Our customer base is growing rapidly and this leader will help Adobe scale through engineering solutions and revolutionize Adobe.com's messaging technology platform chat, messaging, social and forums (Live Person, Lithium, Jive, Lithium, Sprout Social) Translate business strategy, business goals and business processes into a technical IT solution. Collaborate with various cross functional teams gl
Posted Today
Adobe Systems is seeking a Talent Partner to recruit for the Adobe Customer Solutions team in North America. What you'll do Time spent roughly on an average day/week 30 40% prospecting passive candidates via phone, 30 40% client management, 20 40% other Source, develop, screen, and present top talent to respective hiring managers; Manage clients expectation end to end Ability to manage multiple cl
Posted Today
Serves TTM Technologies by providing outstanding service and business proficiency with mid level customer base. Supports multiple customer requests simultaneously as well as problem resolution. Provide sound and professional communication skills. Act as liaison between TTM Technologies facilities to facilitate customer's production requirements. Provide local (US) Program Management support in ord
Posted Today
A Dealer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry. While the position is not currently open, we are always looking for top talent and look forward to speaking with interested parties. Job Description Res
Posted 1 day ago
A Customer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry. Job Description Responsibilities and Duties Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (fl
Posted 1 day ago
The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/re
Posted 2 days ago
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