We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Overall Key Responsibilities:

• Be the primary onsite contact point for all matters relating to day-to-day service delivery including ongoing services supply/demand alignment and Service Tower performance management
• Drive the delivery of seamless cross Service Tower Services to the Customer
• Take ownership of the day-to-day Service Tower(s) operational relationships between Service Provider information technology service delivery and the Customer
• Manage and coordinate the appropriate resources to ensure optimal Service Tower service delivery and ensure that all issues raised are resolved in accordance with the applicable defined Customer and/or Service Tower procedures and Service Levels

P&L/ Management

• Has engagement level services profitability responsibility and manages services delivery for engagements.
• Manages financials and operational metrics for multiple or large engagements.
• Ensures that the organization's strategy is consistent with Unisys strategy.
• Achieves profitable revenue growth through the successful implementation of the business strategy.
• Responsible for managing a P&L up to 2M in services value.

Project Management and Service Delivery

• Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications.
• Consistently delivers high value, "client ready" work with minimal supervision.
• Applies business process methodologies to client business problems.
• Combines knowledge of business process methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions.
• Leads and/or supports the implementation of change management, business process redesign or information planning
• Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.
• Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them.

Client Relationship Management

• Builds 'client for life' relationships. Interfaces with the client's technical executives to understand their business challenges and recommend innovative integrated business solutions.
• Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client.
• Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction. Interfaces with sub-contractors.
• May write accurate and effective statements of work so that both the client and Unisys staff understands the project expectations and roles. May create change orders when additional work is required is outside the original contracted scope and/or services proposal.

People Management

• Manages and leads a span up to 35 associates (direct or matrixed), including their training, development, performance and career path.
• Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice.
• Attracts and appropriately motivates professionals to achieve or exceed growth, productivity and profitability targets.
• Works with Unisys recruiting to maintain a pipeline of outside experienced professionals.
• Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential.

Business and Industry Skills

• Knowledgeable in one or more domains.
• Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys a high level of professionalism and a focused commitment to excellence.
• Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines goals and contingencies.
• Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions.
• Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.
• Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives.
• Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.

You will be successful in this role if you have:

• Master or Bachelor's degree or higher in CS, CIS, MIS or equivalent
• At least 15 years' experience in IT application management including managing and motivating technical personnel.
• >10 year experience in managing teams using ITIL processes
• Advanced knowledge in at least one of the following business areas Finance, Human Resources, Administration (e.g. Document Management), Web & Digital, Utility Billing, Land Management, Public Safety
• Be knowledgeable of the Customer's business strategy, objectives, processes and operations (including Customer departments)
• Be knowledgeable about the assigned Service Tower(s), knowledgeable about other Service Provider Service Tower services that impact their assigned area(s), knowledgeable about Service Provider subcontractor and Third Party services and how all of these integrate to provide Services for the Customer
• Previous working experience in project management implementing business applications.
• Be experienced at managing day-to-day operations of business applications