OVERVIEW:

The Good Samaritan Center was developed in order to provide Social Service programming to the community. The focus of these services is to meet basic needs and to assist low-income, at-risk, and homeless families and individuals. The Caseworker is responsible for administering the programs and services of the Good Samaritan Center through case management services, resources, and referrals. This position also includes the regular maintenance of client records and program databases.

DUTIES AND RESPONSIBILITIES:

• Complies with TSA policies and procedures for the implementation of Good Samaritan Center programs
• Provides case management services to homeless and low-income individuals and families who seek support such as rental assistance, utility assistance, food boxes, and other basic needs
• Provides general information and referral services to clients
• Conduct client intake interviews
• Maintains all program and client case files, ensuring that all program documentation, referrals, and case management notes are kept up to date
• Maintains and inputs required data into the Social Service and HMIS databases
• Ensures the confidentiality of all casework documents, files, and sensitive client information in accordance with the law and TSA policy
• Enforces program policies and disciplinary process, including proper disciplinary notation and/or suspension of services with the approval of the Director
• Reports all safety incidents to leadership and maintains appropriate records, ensuring the safety of program staff and clients
• Assists with the collection, recording, and reporting of program statistics on a monthly basis.
• Maintains and cultivates effective relationships with local agencies, organizations, and community resources, keeping the public aware of Salvation Army programs
• Attends community Social Service agency meetings as needed and stays up to date with available community services
• Provides follow-up services for clients to ensure long-term effectiveness in meeting needs
• Assist with coverage of front desk duties as needed
• Connects clients to additional Social Service and Corps programs as appropriate
• Assist with holiday programming, distribution, and community events
• Provides transportation to clients in TSA vehicles as needed
• Other duties as assigned by the Corps Officer
• Other related duties as required

EDUCATION AND EXPERIENCE:

• Possess an A.A. or B.A. in Social Work or have experience in Social Service programs
• Knowledge of Social Service agencies and service providers within the community
• Able to demonstrate strong written and verbal communication skills

SKILLS AND ABILITIES:

• Bilingual in Spanish (Required)
• Strong working knowledge of Microsoft Office (Word, Excel, etc.)
• Strong organizational and problem-solving skills
• Able to de-escalate crisis/emergency situations
• Very organized, self-motivated, dependable and detail-oriented
• Able to maintain client confidentiality
• Able to maintain accurate client documentation and records
• Able to work with a diverse group of individuals
• Able to multi-task and manage time well

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (Usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.