Supplier Performance Management Manager
This position is responsible for developing and managing the enterprise Supplier Performance Management (SPM) program. The position will lead and deliver a program to the enterprise to support Supplier Relationship Managers (SRMs) and Supplier Initiative Managers (SIMs) in managing their supplier's performance, as required. The position will manage the enterprise collection of information related to supplier performance, work with SRMs to resolve gaps in supplier performance and coordinate with Enterprise Risk - Third Party Risk Management to ensure supplier performance metrics are collected, analyzed, monitored and reported to management.

The primary functions include designing and forming the governance program, oversight of procedures, research and gap analysis to ensure alignment with intra-agency and regulatory guidance for supplier management. The primary function will be designing the supplier performance scorecards and leading the organization to resolve performance gaps for in-scope suppliers to enhance risk management. Overall, this position will also be required to oversee the enforcement of the SPM program, escalate and assist in closing performance gaps, recommend risk tolerances, manage the SPM maturity to mitigate risk to Comerica in the delivery of services.

This position manages the SPM program and the managed service provider that will support the launch of the program. The position will be required to demonstrate the ability to lead and enforce new requirements for SRMs across the enterprise. The position requires advanced communication skills with demonstrated leadership experience.

Position Responsibilities:

• Develop, launch and lead an enterprise program and work with a cross-functional team to deliver a disciplined approach for supplier performance management.
• Oversee supplier contract abstractions for performance metrics and contractual obligations.
• Identify the data required for reporting for supplier performance management metrics.
• Oversee and review corporate communications, training and consortium content for Supplier Relationship Managers.
• Lead business review meetings with suppliers and ensure tracking of issues and actions to resolve supplier performance gaps while identifying issues for escalation.

Position Qualifications:

• Bachelor's degree in business, Finance, or related field or 4 years of relevant experience
• 7 years experience in managing suppliers or third-party product/service providers
• 7 years experience in analytical skills and working with metrics
• 7 years experience in communication and collaboration across teams
• 7 years experience in presenting to management