Pavion and our family of companies are seeking a talented and motivated Service Manager to join our security business unit.

Primary Responsibilities:

• Responsible for growing existing service business and developing new service business while ensuring attainment of service sales goals and profitability
• Forecast department requirements, expenditures, and develop annual budgets; including revenue generation and cost containment. Analyze actual versus budget and make appropriate adjustments when necessary
• Develop and implement operation strategies to improve service delivery through efficiency in coordinating technicians / field engineers and providing additional value to customers in a cost-effective manner
• Monitor department KPI's to ensure efficiency and responsiveness to the customer is being met
• Responsible for the effective and successful administration of job-site services with higher level of complexity including: estimating, competitive pricing, maximized profit margin, quoting, order processing, reviewing employee time cards, service billing, and escalated collection issues
• Provide reports to senior management to include but not limited to: revenue forecasting and staff performance
• Review job cost reports for pricing reasonableness and accuracy at time of Service contract sale and renewal
• Analyze prospective service work accurately, comprehensively and timely. Ensure high quality estimates resulting in renewals and the award of new agreements
• Monitor variance from labor and material budget. Ensure all returns/repairs are completed accurately. Maintain proper service stock levels
• Monitor the project turnover process from operations to service is being adhered to by service staff to maximize a positive experience for the customer
• Supervise, hire, develop, manage, evaluate, and coach department personnel in accordance with RFI policies, procedures and service standards. Be responsive and develop, along with HR, career paths for those employees who show interest
• Supervise, assist, and coach all department technicians. Staff these positions to meet growth requirements and to adequately support customer base. Provide formal and informal reviews/feedback
• Ensure technical competency, participation in industry training and certification by key staff members. Enforce service technician dress code and fleet appearance
• Manage project turnover from operations to service to ensure effective transition for the customer
• Attend management meetings, and participate in department planning and policy making
• Resolves customer problems that have been escalated from the Supervisor level. Proactively communicate with and seek feedback from service customers across different territories. Seeks to continuously improve customer service
• Bring new clients into RFI, actively sell and market RFI's services and products to achieve agreed-upon revenue goals. Regularly contact and/or meet with customers to promote business and goodwill
• Develop and maintain customer relationships, promoting a lasting business partnership
• Other assignments as required

Basic Qualifications:

• High school education, or equivalent
• Bachelor's degree in business management or related field, personnel management, and project management
• 5-10 years of experience, excellent time management and organizational skills and be proficient in the following computer programs (Excel, Access, Word, Internet, Outlook, Power Point, and Microsoft Dynamics AX)
• NICET Level II or higher, or the experience necessary to obtain Level II certification
• Must be able to read financial statements, multi-task and work under deadlines
• Valid driver's license, clean driving record and insurance

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.