Position Overview

We are looking for a Lead Critical Facilities Engineer who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.

The Lead Critical Facilities Engineer is responsible for coordinating work efforts, serving as the primary escalation point, and ensuring smooth workflow between shifts within the Critical Facilities team. This role involves operating, maintaining, and performing service repairs on critical Data Center systems, coordinating maintenance vendors, and developing reliability reports. The Lead Technician also assists in training team members, creating maintenance procedures, and managing inventory and supplies. The role requires hands-on experience in industrial electrical and mechanical systems, knowledge of critical facility operations, technical writing skills, and the ability to interpret blueprints and schematics.

The successful candidate for this role will lead and work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components and lighting systems. If you know the importance of getting it right the first time and not disrupting mission critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on!

Essential Job Functions

• Coordinate work efforts and ensure seamless workflow between shifts.

• Act as the primary escalation point for on-shift Critical Facilities Technicians.

• Support the creation and review of MOPs/SOPs/EOPs for critical work efforts.

• Work independently and as part of a team under limited supervision.

• Organize workflow, adapt priorities, and exercise discretion and judgment as needed.

• Maintain frequent contact with employees at all levels and external vendors.

Duties

• Operate, maintain, and service critical Data Center systems, including UPS, PDU, generators, ATS, controls, etc.

• Generate reliability reports to achieve and maintain 100% uptime and capacity targets.

• Coordinate and oversee maintenance vendors to ensure personnel safety and protect critical equipment.

• Create MOPs, SOPs, and EOPs for maintenance activities and ensure compliance.

• Assist in training Critical Facilities team members in maintenance techniques and troubleshooting.

• Contribute to the creation of the Annual Maintenance Calendar.

• Lead in-house maintenance and coordinate between shifts for on-time PM completion.

• Identify team needs in collaboration with the Chief Engineer, ensuring availability of parts, tools, and training.

• Collaborate with fellow Lead Engineers to ensure timely completion of preventive and corrective maintenance.

• Track, control, and procure inventory and supplies required for maintenance.

• Assist in OPEX and CAPEX project forecasting.

• Support Critical Facilities Technicians in completing PQS and preparing for oral board exams.

Job Requirements

• Minimum 3 years (5+ years preferred) of hands-on experience in maintaining industrial electrical and mechanical systems in mission-critical facilities.

• Proficiency in emergency generators, electrical distribution, PDUs, UPS, switchgear, HVAC, cooling systems, and building monitoring/control systems.

• Ability to read commercial building blueprints, electrical single lines, and schematics.

• Knowledge of mechanical and electrical systems commonly used in data centers.

• Strong technical writing skills for creating, coordinating, updating, and modifying maintenance procedures.

• Electrical or mechanical field experience, with intent to obtain relevant license within a reasonable time.

• Training in areas of specialty, such as UPS maintenance, is desirable.

• Reliable transportation for reporting to work or emergencies.

• Travel expectation is less than 5%, primarily for training purposes.

• Successful completion of a background check is required.

Physical activities and requirements

The Lead Critical Facilities Technician may be involved in various physical activities and must meet the following requirements:

• Climbing ladders, stairs, scaffolding, and ramps.

• Kneeling, crouching, and crawling.

• Reaching, standing, and walking for extended periods.

• Pushing, pulling, and lifting objects of varying weights.

• Grasping and performing repetitive motions.

• Maneuvering and working around raised access floors of varying heights.

Physical Working Conditions

The position entails working in extreme cold and heat, with exposure to noise, vibration, high air movement, and various hazards. These hazards may include proximity to moving mechanical parts, vehicles, electrical current, working at heights, high heat, or exposure to chemicals.