About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at

BCD Meetings & Events: Meetings & Events Team Lead

We are looking for an Cupertino or Austin based outgoing Team Lead to join our dynamic team and work alongside our client, Apple! In this client facing role, you will act as the direct manager of a team of event planning professionals. You will collaborate with direct reports, colleagues and clients to ensure our account team is exceeding expectations in operational excellence. This is a very high touch role which demands precision whilst be comfortable with ambiguity. You'll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with. Sound like you? Read on!

As a Team Lead, you will:
* Be a first-class leader or people who is able to coach, develop and build a team.
* Work closely with account leadership to design and develop strategic initiatives.
* Ensure first class delivery of our service as well as bringing opportunities to further develop it.
* Upholding and implementing client policy.
* Ensure all data and reporting for programs is accurate and timely.
* Be a champion for our customers and their experience throughout the event journey.
* Monitor trends and patterns in business performance to identify problem areas and take immediate corrective action and / or make suggestions for continuous improvements.
* Support leadership team in successful delivery of all service level agreement components.
* Jump in and take on front line Meeting Planning responsibilities when required.

You're good at:
* Leading a team, including virtual people management.
* Building relationships and collaboration at all levels, with people from different backgrounds.
* Seeing around corners and being prepared for every eventuality.
* Communicating at all levels and are a creative problem solver.
* Working in a high touch, fast paced/short lead time environment.
* Interpreting data and providing recommendations for service improvement.
* Collaborating on work tasks.

You might also have:
* Experience of Apple suite of applications and products
* Knowledge of Cvent and/or Evedpay
* 3 + years as a Senior Meeting Planner and 2+ years as a Team Leader/Supervisor
* A degree in Hospitality or related program

You should know:
* This is an office-based role in Cupertino, CA or Austin, TX. In office 3 days a week.
* This role will require travel 10 - 15% of the time

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Team Lead is between $70,000 - $100,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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