"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
What You Will Do to Change Lives
Under direct supervision, the Case Manager II serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.
Shifts Available:
Full Time - Days - 8:30am- 5:00pm - Monday - Friday.
Expected starting wage range is $22.77 - $27.44. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have)
High School Graduation or G.E.D. equivalent and two (2) years of direct services in Mental Health or community services; or Associates degree and one (1) year of experience; or Bachelor's degree in Social Services
Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
Willingness to use your personal vehicle to attend meetings, etc.
What's In It for You*
Paid Time Off: For Full Time Employee it is 16.7 days in your first year
Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship (CA/AZ/NE)
Free CEUs, coaching, and mentorship (WA/OR)
Online University Tuition Discount and Company Scholarships
Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
For more information visit:
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
[INSERT PROGRAM DESCRIPTION]
EOE AA M/F/V/Disability
*May vary by location and position type
Full Job Description will be provided if selected for an interview.
Case Manager, Case Management, Tasks, Entry Level, Mental Health Worker
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
POSITION SUMMARY
Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.
ESSENTIAL FUNCTIONS
Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Collaborate with members served to create Recovery Plan goals
Ensure all services described in the Recovery Plan are provided
Work effectively as part of a multidisciplinary team
Facilitate groups according to the needs and interests of members served
Provide appropriate interventions in crisis situations
On a rotating basis perform officer of the day functions for both wellness, duty and Stand by Duty tasks
Collect required data and complete required documentation
Coordinate transitions to lower levels of care
Maintain awareness of community resources and assist members served in appropriate use of community resources
Assist members served with all needs, including Activities of Daily Living
Assist members served in making and getting to essential appointments
Assist and advocate for members served in obtaining appropriate benefits; provide representative payee services
Ensure that members served understand their legal status and rights
Help members served achieve greater independence and autonomy
Safeguard confidentiality; adhere to HIPAA policies
Provide transportation when needed and appropriate; provide linkage to community resources
If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Provide and document quality and quantity of direct services as required by program standards
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
QUALIFICATIONS
Required:
High School Graduation or G.E.D. equivalent and two (2) years of direct services in Mental Health or community services; or Associates degree and one (1) year of experience or Bachelor's degree in Social Services
San Bernardino County FACT, ACT, and MAPS programs:
o At least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or
o Sixty semester (90 quarter) units of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses are acceptable.
o AND one (1) year experience providing mental health services including interviewing and referring participants and performing crisis intervention, or
o Three (3) years of experience in a behavioral health department which involved direct participant contact, or
o Bachelor's degree in a behavioral science and six (6) months experience providing mental health services including interviewing and referring participants and performing crisis intervention.
Sensitivity to multi-cultural populations and issues is required
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
Preferred:
Four (4) years' experience in a mental health setting
Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable
Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred
SKILLS
Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Organization/Time management skills
Good computer/technology skills
Ability to assess safety risks
Ability to gain trust and build rapport with diverse populations
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires driving and frequent Exposure to Hazards (Blood Borne Pathogens, hospital waste, Chemicals & Infections).
EOE AA M/F/V/Disability
To apply, visit
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities