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* Provide remote support for IPG Customers, resellers, and subsidiaries.
* Provide preventive and breakdown maintenance to domestic and international customers.
* Troubleshooting and optimizing laser system performance.
* Understanding of mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
* Update engineering about required upgrades based on the field experience through Engineering Change Requests.
* Work with engineering on upgrades and escalated service issues.
* Follow and/or develop training material, which can be used for repairs, system operation, and installations.
* Train and support IPG customers, partners, and IPG support personnel.
* Participate in application development for customers in coordination with the applications team and sales as necessary.
* Identify new customer requirements and develop specifications to drive new product features.
* Help to identify the root causes of issues affecting reliability, performance, and safety.
* Responsible for the completion and submission of field service reports and weekly expense reports in a timely manner.
* Effectively communicate with customers and report customer data analytics to IPG management.
* Travel requirement: 25%.
* Communicate support by phone, email, and online mediums as needed to customers.
* Work in Navision (ERP) and CRM systems.
* Flexibility to handle multiple, changing priorities.
* Support additional responsibilities as needed when determined by management.
* Fill customer orders and ship in a timely manner.
* Maintain service spares inventory.
* Ability to interpret electrical drawings.
* Experience with industrial lasers, accessories, and related diagnostic equipment.
* Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.
Education:
* Completion of an engineering degree is preferred, but exceptional candidates with significant experience in a similar role will be considered.
Experience:
* Experience with industrial cutting, welding, and marking applications.
Required Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal skills.
* Excellent organizational skills and attention to detail.
* Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.
* Comfortable working independently without supervision with a goal-oriented structure.
* Flexibility to handle multiple, changing priorities.
Physical Requirements:
* Prolonged periods of standing.
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift 15 pounds regularly and occasionally lift 50 pounds.
* Must be able to access and navigate each department at the organization's facilities.
* Prolonged periods of sitting in an airplane seat (on occasion).
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22C.F.R. *120.15 are required. "US Person" includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.
#ZR
IND123
2201 Qume Drive, San Jose, California 95131
46695 Magellan Drive, Novi, Michigan 48377
Non-Exempt
Pay Range: $23.30 - $37.00
"Equal Opportunity Employer / Affirmative Action M/F D/V
IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email HR.Accommodations@ipgphotonics.com opens an email client applicationto request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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