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Support the development, maintenance, and enforcement of software configuration management processes and policies. Work as part of a cross functional team to support multidiscipline personnel (e.g., database, systems, web, and development). Demonstrate the ability to manage competing priorities, take a proactive approach to improving services, and have an innovative and keen interest in learning n
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About the Opportunity Digital Management, Inc. (DMI) is looking for an Procurement Service Representative to join the Managed Services Group. The Procurement Service Representative works in coordination with both the Procurement team and the Logistics team to successfully deliver client services. The Procurement Service Representative is responsible for the entire lifecycle of mobility orders, inc
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Reports to the VTC Operations Team Lead/VTC Operations Deputy Team Lead. Provides support and services in the VTC Operations Team supporting a DoD organization with video teleconferencing services. Provides on site support primarily at main customer site location; provides occasional alternate or satellite site support and/or travel as needed within Fort Meade surrounding area. Provides on site su
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Reports to the Senior AV Engineer/AV Engineering Team Lead. Provides support and services in the AV Engineering Team supporting a DoD organization with video teleconferencing services. Designs, builds, installs, programs, maintains, operates, schedules, removes, and modifies AV equipment. Determines, records, and reports equipment operational status and generates maintenance warranty service statu
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Analyze proposal pricing requests as they are identified by the Business Development team, Assist the Business Development team in determining the appropriate pricing strategy for each opportunity that is selected for bid Analyze the competitive environment for each proposal Develop cost and pricing models and strategies Analyze reasonableness of prices submitted by subcontractors Ensure pricing a
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About the Opportunity DMI is currently seeking to hire a Senior Technical Writer to assist technical support staff in managing the flow of information and documentation of all processes. The Senior Technical Writer will create operating instructions, how to manuals, instructions, and "frequently asked questions" pages to help technical support staff, consumers, and other users within PITC. The Sen
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Answering support calls Opening tickets for these calls Basic mobility troubleshooting such as email setup & password updates, Install mobile applications, and Wi Fi setup Qualifications Education and Years of Experience High School Graduate Required Skills/Experience Experience with mobile devices and troubleshooting (including Android, iOS, Windows, Blackberry) Good phone etiquette and interper
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Answering support calls Opening tickets for these calls Basic mobility troubleshooting such as email setup & password updates, Install mobile applications, and Wi Fi setup Qualifications Education and Years of Experience High School Graduate Required Skills/Experience Experience with mobile devices and troubleshooting (including Android, iOS, Windows, Blackberry) Good phone etiquette and interper
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Collaborate with other creative teammates to form a multi disciplinary team to create concepts, interface sketches, wireframes and prototypes. Define user goals, user scenarios, feature benefits, and flows Create conceptual designs and interactive prototypes. Develop and document detailed user experience specifications for highly interactive interfaces. Deliverables include (but aren’t limit
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Business acumen and skilled in inspiring client confidence and building enduring client relationships. Experience in overseeing both branding and marketing efforts as well as design and development of website/app projects for clients. Works collaboratively with cross functional teams, both within the agency as well as with client teams. Looks beyond just the project management side of things and i
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Answer Help Desk phones and provide Tier I support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and communications skills Analyze, eval
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Provide Tier Two technical support for thousands of onsite and remote military, civilians, and contractors at DMDC and DoD agencies, including responding to phone, ticketed, and walk in requests for assistance. Effectively prioritize and complete diverse technical tasks from multiple customers in a complex, high intensity enterprise environment. Monitor and respond to requests and incidents for a
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Provide Project Control / Financial Analyst support including International Purchase Requisition creation, P.O. funding tracking, vendor invoice creation and review, and spend plan creation. Responsible for tracking and monitoring of all project costs. Responsible for ensuring all project related costs are processed and recorded accurately. Use spreadsheets and forecasting tools to analyze Domesti
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Manage proposal efforts from RFP release through proposal submission Identify scope of services, define outlines, coordinate with SMEs to gather and incorporate contents, and ensure completeness Take ownership of assigned solicitation responses and ensure successful completion on time Understand the needs of the customer and ask the right questions and suggest and articulate the right solution Exp
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About the Opportunity Primary responsibilities for the Senior Data Analytics Consultant include the design and development of BI solutions for the client primarily utilizing the Microsoft BI suite of tools. Work with clients to determine business requirements for reporting and analysis Design conceptual, logical, physical data models Develop ETL using SQL stored procedures and/or SSIS Packages Cre
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