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The Liaison is responsible for ensuring that operations has an appropriate volume of interpreters and operators available to maintain efficient response times in alignment with customer volume. Responsible for relaying communications between groups of operators and interpreters to ensure client satisfaction. The desired impact of the Liaison department is to ensure quick connection times for custo
Posted 2 days ago
Answer in bound calls; on average 300 400 calls per day Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed. Act as a back up for interpreters; interpreting calls Ensure quality of phone lines and connection between all parties Complete operator reports using Adminica system to ensure all problems are notated for futu
Posted 17 days ago
The Senior Account Coordinator will maintain responsibility for administrative sales tasks as well as coordinating sales projects in order to exceed client expectations. This role will manage client complaints, billing inquiries, in addition to many other day to day operations related tasks. Essential Duties + Responsibilities Log and Manage all client complaints, corrective actions and maintain i
Posted 18 days ago
Start date September 4, 2018 Summary The Operator is responsible for the day to day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations. This role will handle various tasks including taking in bound calls, collecting and verifying client data and transferring calls to an over the phone interpre
Posted 18 days ago
United Language Group
- New York, NY / Burbank, CA / Minneapolis, MN
Summary The Project Manager will be responsible for supporting the day to day operation within their team as required by interfacing directly with clients, creating client estimates, planning and managing budgets and deadlines, working with internal and external resources such as translators, desktop publishers and quality assurance, utilizing localization and project management software and ensur
Posted 18 days ago
The Account Coordinator will maintain responsibility for administrative sales tasks as well as coordinating sales projects in order to exceed client expectations. This role will manage client complaints, billing inquiries, in addition to many other day to day operations related tasks. Essential Duties + Responsibilities Assist with various customer requests; respond in a timely manner Formulat
Posted 25 days ago
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